Refund policy

Return Policy

Your Satisfaction Matters

At Dentra Labs, we want you to feel confident and happy with every purchase. If something isn’t quite right, we’re here to make the return process smooth and simple.

Returns Timeframe

You have 30 days from the date your item is delivered to request a return.
After 30 days, we are unable to offer a refund or exchange.

Order cancellations may be requested within 24 hours of purchase.

Condition of Eligible Returns

To qualify for a return, items must be:

  • Unused

  • In original condition

  • Returned in the original packaging

How to Start a Return

To request a return, email us at: dentralab@outlook.com

Please include:

  • Your order number

  • A brief explanation of the reason for the return

We will respond with the return address and next steps.

Note: Return shipping costs are the responsibility of the customer and are non-refundable.

Refunds

Inspection & Approval

Once your return is received, it will be inspected.
You’ll receive an email confirming whether your refund has been approved.

Processing

If approved, your refund will be issued to your original payment method.
Most refunds take 7–10 business days to appear, depending on your bank or card provider.

Late or Missing Refunds

If your refund has not arrived after the expected timeframe:

  1. Check your payment account again

  2. Contact your bank or card provider — processing delays may occur

  3. If you still need help, email us at dentralab@outlook.com

Exchanges

Damaged or Defective Items

If your item arrives damaged or defective, we will replace it at no cost to you.
Email us at dentralab@outlook.com and we’ll assist you right away.

Gifts

If your item was marked as a gift and shipped directly to you, you may receive a gift credit for the value of the returned item.
Once we receive the return, the gift certificate will be emailed or mailed to you based on your preference.